What should I do if I think my account has been hacked?

Change your password immediately from the login page. If you cannot log in, email legal@petatoto.club with your name and registered email. We will freeze your account and help you regain access within 24 hours.

Reference

How we handle your account and your data

Q: Can I request a copy of all my personal data?

Yes. Email legal@petatoto.club with your account number and the phrase 'Data Subject Access Request.' We will send a CSV file of your name, email, address, phone, transaction history and play records within 14 days.

When you open an account with peta toto, we handle your personal details, payment records and play history according to Indonesia's data-protection standards.

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Our commitment to your data and account integrity

peta toto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

peta toto collects your name, email, phone number, postal address and payment details when you register. We use this information to verify your identity, process withdrawals through DANA, OVO, GoPay and QRIS, and keep your account secure. Your play history and transaction records are retained for

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seven years as required by Indonesian financial regulations. We do not sell or share your personal data with third parties outside our payment processors and compliance partners. You can request a copy of your data, correct errors, or ask us to delete your account at any
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time where local law permits. Contact our legal team at [email protected] with your request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to contact us about legal or account matters

We answer legal questions and account requests through multiple channels during business hours. All requests are logged and answered in the order received. If your issue involves a payment dispute or account suspension, include your account number and a description of the transaction date to speed up resolution.

Team online

Email Support

Send account or legal questions to [email protected]. Response time is 24–48 hours on business days. Monday–Friday, 09:00–18:00 Jakarta time.

Live Chat

Open the chat widget in the bottom-right corner of your lobby to reach an agent. Available Monday–Friday, 10:00–17:00 Jakarta time. For urgent account access issues.

Account Centre

Log in, tap Settings > Legal & Account, then Request Data or Report Issue. Your request is logged instantly and assigned a ticket number.

HOW WE PROTECT YOU

Security, cookies and your choices

Your account password is encrypted end-to-end. We use cookies to recognize you when you log in and to detect fraud.

Password & Encryption

Your password is never stored in plain text. All login sessions use TLS 1.3 encryption. If you forget your password, reset it via email from the login page.

Cookies & Tracking

We use session cookies to keep you logged in and analytical cookies to spot unusual account activity. Third-party cookies are blocked. You can disable cookies in browser settings.

Withdrawal Verification

Before your first withdrawal, verify your identity by uploading a photo of your ID through your account. Verification takes 2–4 hours during business days.

Data Retention

We keep your account history for seven years after closure to comply with Indonesia's financial reporting rules. Deleted accounts cannot be recovered after 30 days.

Legal Contact

For data requests, breach reports or legal inquiries, write to [email protected]. Include your account number and describe your request clearly.

Account Changes

Update your name, address or email in Settings > Account Details. Changes take effect immediately for login but 24 hours for withdrawals to prevent fraud.

Your rights and account questions answered

Players in Makassar, Denpasar and across Indonesia often ask about account rights, data access and how we verify withdrawals. Below are the answers we hear most often.

Yes. Email [email protected] with your account number and the phrase 'Data Subject Access Request.' We will send a CSV file of your name, email, address, phone, transaction history and play records within 14 days.

Your account remains active and your balance is safe. We do not close inactive accounts or charge dormancy fees. You can log back in at any time using your password and email.

On your first withdrawal, upload a photo of your ID card through your account centre. Our team cross-checks it with your registration name and address within 2–4 hours on business days.

Yes, go to Settings > Account Details and update either field. Name changes take 24 hours to apply to withdrawal processing. Email changes are instant but you must verify the new email address.

Change your password immediately from the login page. If you cannot log in, email [email protected] with your name and registered email. We will freeze your account and help you regain access within 24 hours.

No. We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators) and Indonesia's financial regulator if legally required. We never sell your contact information or play history.

We retain encrypted transaction and identity records for seven years for regulatory compliance. Your personal information is deleted after 30 days unless we are required by law to keep it longer.

How we handle your account and your data

How to contact us about legal or account matters

Email Support

Live Chat

Account Centre

Security, cookies and your choices

Password & Encryption

Cookies & Tracking

Withdrawal Verification

Data Retention

Legal Contact

Account Changes

Your rights and account questions answered

01 Can I request a copy of all my personal data?

02 What happens to my account if I do not log in for a year?

03 How do you verify my identity before a withdrawal?

04 Can I change the name or email on my account?

05 What should I do if I think my account has been hacked?

06 Do you sell my data to third parties?

07 How long do you keep my account records after I close my account?

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